About Axian Energy

Axian Energy offers an integrated, end-to-end energy solutions, encompassing everything from generation to supply, construction (EPC) to operation (IPP and O&M), and hydro to solar power. This one-stop shop approach covers the energy needs of countries, companies, and populations.

Your profile

• Proven leadership in Quality of Services (QS) management, including KPI/SLA governance and vendor performance reviews

• Background in high-QoS industries such as telecommunications, finance, or critical IT services is a plus

• Excellent stakeholder management and communication skills, with the ability to influence and coordinate

• Strong problem-solving and decision-making skills, ensuring smooth execution of large-scale projects

Your challenges

• Quality of Service Governance: Defining and implementing a comprehensive QS governance framework that encompasses KPIs, SLAs, and performance management metrics to ensure the delivery of high-quality services across multiple countries and vendors

• Performance Monitoring and Optimization: Establishing a system for continuous performance monitoring identifying potential bottlenecks, system inefficiencies, and opportunities for optimization

• Incident and Crisis Management: Leading and managing major incident and crisis management processes, ensuring rapid response, resolution, and recovery in critical situations

• Vendor and Multi-Country Service Management: Managing service quality relationships with vendors and across multiple countries, ensuring alignment with global quality standards and business objectives

• Process and Documentation Management: Developing, maintaining and updating detailed documentation for all quality-of-service processes, ensuring clarity, consistency, and alignment with business needs.

If this description fits you, CLICK HER FOR MORE AND APPLY!