Zonal Sales & Collections Officer – SHS – Nairobi, Kenya
06 Sep 2024
Region:
East Africa
Country:
Kenya
Company:
ENGIE Energy Access
Segment:
SHS
Experience:
3+

Responsibilities

  • Trainings of agents within the zones.
  • Conduct and support customer education clinics within the zone.
  • Develop individualized training plans for underperforming agents through trade accompaniment.
  • Develop new approaches and techniques for making improvements in training programs.
  • Measure the performance of trainees after the session.
  • Screen and recruit agents that have a commercial and Credit (collection) Personality.
  • Support the update of training materials.
  • Maintain and update records of training sessions.
  • Schedule training of new and old agents.
  • Stay updated with current market trends and the changing demands of the zone sale environment.
  • Support the zonal sales and collection manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets.
  • Working with tight deadlines and providing valuable input on projects to enhance and customize training processes to exceed operational needs.
  • Diligently provide regular detailed status reports to your team while providing recommendations on corrective action if deliverables are in jeopardy

Knowledge and Skills

Experience:

  • 3 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team.
  • Sales Success Track record
  • Loan Sales & Portfolio Management experience
  • Experience in the development of Sales Strategies and loan collection strategies
  • Computer skills in a Microsoft Windows environment
  • Good oral and written communication
  • Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor
  • Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity
  • Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
  • Excellent organizational skills and attention to detail
  • Agility and innovation

Qualifications:

  • Diploma/Bachelor’s degree.

Language(s):

  • English
  • Kiswahili

Apply here