Service Engineer (English and French) – Equipment Manufacturer- Kenya
07 Jun 2024
East Africa
Equipment Manufacturer

About the job

About Goodwe

Goodwe Technologies Co., Ltd – short Goodwe (688390.SH) – is a globally leading inverter manufacturer, ranked Top 7 by Bloomberg, IHS, and global No.1 storage inverter supplier by Wood Mackenzie in 2020. The headquarters are based in Suzhou, China, where the core production and R&D center are located. Goodwe has more than 3,000 employees across the world, owns 10 overseas subsidiaries covering all 5 continents, and is a publicly listed company on the Shanghai stock exchange.

With 13 years of robust growth, Goodwe has built a high reputation in the global market by partnering with prestigious customers such as Bosch, TATA power, LG Chem, etc, delivering high-quality products across more than 110 countries, with over 3 million inverters installed. Goodwe has made a great contribution to the environment by reducing massive CO2 emissions and saving significant electricity costs at the same time.

Key responsibilities

• Provide tele- and off-site technical support and post-sales support.

• Commission, troubleshoot, and update firmware/hardware of PV strings, hybrid/storage inverters, and BESS.

• Report product failures to head office with clear descriptions.

• Evaluate the performance of PV plants by studying operation data regularly.

• Regularly follow up on technical issues and build a healthy relationship with installers and retailers.

Qualifications & Requirements

· Bachelor’s degree or higher in Electrical Engineering or a related field.

· Preferred minimum of one year working experience in the solar industry, particularly in product troubleshooting.

· Strong problem-solving skills, with the ability to work independently.

· Exceptional written and verbal communication skills for effective engagement with clients, stakeholders, and team members.

· Reliability, self-motivation, and adaptability to learn new technologies.

· Proficiency in Microsoft Office applications.

· A friendly, positive, and customer-focused attitude.

· Excellent time management and organisational skills.

Apply here.