Customer Service Executive – Manufacturer – Cotonou, Benin
17 May 2024
Region:
West Africa
Country:
Benin
Company:
Sun King
Segment:
Equipment Manufacturer
Experience:
2+
The team you would join:
The Customer Service Team serves as the first point of contact for Sun King’s customers.  The team helps prospective and existing customers with products, services, payments, and customer relationship-related inquiries.  Customer Service Executives play an important role in ensuring Sun King customers can access fair, reliable, and timely assistance for any product or service-related needs, ensuring the company provides strong customer service in line with its consumer protection.  The team works cross-functionally with Sun King’s Operations and Sales teams to serve the breadth of customer-related inquiries.

About the role:

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

 

What you would be expected to do

  • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
  • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, finding out the root cause and expediting resolution;
  • Conducting product and service quality surveys with customers and recording feedback from time to time;
  • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
  • Working with multiple sales teams and cross-functional teams seamlessly;

 

You might be a strong candidate if you

  • Have a Degree or its equivalent in a Business-related courses – Sales, Marketing or Customer Service Management.
  • Reside in Cotonou, Benin Republic or willing to relocate.
  • Fluency in French and any other local language e.g. Fon, Adja is mandatory.
  •  English speaking is an added advantage.
  • Have good people skills.
  • Have maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
  • Have basic Microsoft- Excel skill.

 

What We Offer

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.